{"id":9608,"date":"2024-01-22T21:48:50","date_gmt":"2024-01-22T20:48:50","guid":{"rendered":"https:\/\/www.intaqt.de\/?page_id=9608"},"modified":"2026-02-24T10:20:25","modified_gmt":"2026-02-24T09:20:25","slug":"conflict-management-and-mediation-training-2","status":"publish","type":"page","link":"https:\/\/www.intaqt.de\/en\/conflict-management-and-mediation-training-2\/","title":{"rendered":"What is diversity mediation?"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.24.0″ _module_preset=”default” background_color=”rgba(244,244,244,0.79)” background_image=”https:\/\/www.intaqt.de\/wp-content\/uploads\/2024\/01\/Ueberschneidende-Koepfe.jpg” background_blend=”overlay” height=”550px” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_slider _builder_version=”4.24.3″ _module_preset=”default” header_text_color=”#036E9F” background_color=”RGBA(0,0,0,0)” background_enable_image=”off” background_blend=”overlay” global_colors_info=”{}”][et_pb_slide heading=”Diversity Mediation” button_link=”#koffer” _builder_version=”4.24.3″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

Diversity mediation is a process for conflict resolution,
\nwhich is inspired by intercultural competence and works in a diversity-sensitive way.
\nThis makes it very broad-based and deeply effective.<\/p>\n

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About Diversity Mediation<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ padding_mobile=”off” make_equal=”on” column_padding_mobile=”on” _builder_version=”4.24.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Was ist Diversity Mediation?” module_id=”ausbildung” _builder_version=”4.24.3″ header_2_text_color=”#036E9F” header_2_font_size=”24px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”left” custom_margin=”||0px||false|false” use_border_color=”off” saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

What is diversity mediation?<\/h2>\n

Diversity mediation is a method of conflict resolution that is inspired by intercultural competence and works in a diversity-sensitive way. This makes it very broad-based and deeply effective.
\nWhat does ‘diversity’ mean in this context? The various forms of human diversity can be the cause of a conflict or become the subject of a conflict (without necessarily having triggered it). The lines of conflict can then open up, for example, between men and women, young and old, trans and cis, east and west, rich and poor and more. The various forms of human diversity also include the very individual experiences and lifeworlds of people and incorporate this background into mediation.
\nIn traditional mediation training, intercultural conflicts are dealt with as a special issue and problem. Diversity mediation, on the other hand, utilizes the diverse potential of the conflict parties. Diversity mediation therefore sees diversity not only as a possible cause and issue of conflict, but also as a diverse background for possible solutions. Diversity is therefore not automatically assumed to be a cause of conflict in diversity mediation, but experience shows that conflicting parties almost reflexively focus on the differences in a dispute, so that these can be explosive. However, experience also shows that differences can give rise to a variety of possible solutions.
\nIn diversity mediation, mediators and conflict parties work out at an appropriate point in time what significance equality or inequality really has for the conflict parties, or for the dispute and solutions.
\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.24.0″ background_color=”#f4f4f4″ background_image=”https:\/\/www.intaqt.de\/wp-content\/uploads\/2024\/01\/stifte.jpg” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.intaqt.de\/wp-content\/uploads\/2024\/01\/stifte-1024×768.jpg” title_text=”pens” disabled_on=”on|on|on” admin_label=”Bild Stifte” _builder_version=”4.24.0″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ padding_mobile=”off” make_equal=”on” column_padding_mobile=”on” _builder_version=”4.24.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Diversity Mediation macht sichtbar” module_id=”ausbildung” _builder_version=”4.24.3″ header_2_text_color=”#036E9F” header_2_font_size=”24px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”left” custom_margin=”||0px||false|false” custom_padding=”||||false|false” use_border_color=”off” saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

Diversity mediation makes visible<\/h2>\n

At this point, the question of power distribution can become visible. And what is visible can be discussed, understood and comprehended. <\/p>\n

At intaqt<\/strong>, we believe that those who have practiced using the visible aspects of diversity to address different experiences are also sensitive to the different worlds of invisible, unspoken differences. Diversity mediation therefore also provides training for supposedly “normal” conflicts in which the conflict parties appear to be the same.
\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.24.0″ background_color=”#f4f4f4″ background_image=”https:\/\/www.intaqt.de\/wp-content\/uploads\/2024\/01\/entnografiadigital.jpg” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.intaqt.de\/wp-content\/uploads\/2024\/01\/entnografiadigital-1024×537.jpg” title_text=”Diversity People Digital Communication Technology Concept” disabled_on=”on|on|on” admin_label=”Bild Menschen K\u00f6pfe” _builder_version=”4.24.0″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ padding_mobile=”off” make_equal=”on” column_padding_mobile=”on” _builder_version=”4.24.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Grundannahmen” module_id=”ausbildung” _builder_version=”4.24.3″ header_2_text_color=”#036E9F” header_2_font_size=”24px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”left” custom_margin=”||0px||false|false” use_border_color=”off” saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

Basic assumptions of diversity mediation:<\/h2>\n
    \n
  1. Diversity is a human normality.<\/li>\n
  2. People have the ability to argue and to get along.<\/li>\n
  3. Conflicts create stress.<\/li>\n
  4. People have the ability to observe themselves as they think and act. They can reflect on themselves, their (sub)culture, their construction of truth and their actions; they can shed light on backgrounds and contexts. <\/li>\n
  5. Diversity harbors the potential for conflict.<\/li>\n
  6. Diversity that is included increases the sum of new ideas and new approaches to solutions.<\/li>\n
  7. Normalized diversity eases the experience of conflict and increases the experience of the potential for pacification.<\/li>\n
  8. Diversity is misused as a gateway to discrimination when it is reduced to a few, mostly visible aspects, constructed to differentiate and charged with power (and powerlessness).<\/li>\n
  9. Clich\u00e9s simplify impressions. The human brain summarizes the wealth of information and constructs clich\u00e9s like boxes in its head. This is how it masters complex situations in the short term. <\/li>\n
  10. These boxes in the head can be opened: In manageable situations, people can separate themselves from the aid of the boxes in their heads and see the individual other again.
    \n\"\"<\/a><\/li>\n<\/ol>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

     
    \n[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.24.0″ background_color=”#f4f4f4″ background_image=”https:\/\/www.intaqt.de\/wp-content\/uploads\/2024\/01\/shoes-1480663_1920.jpg” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.intaqt.de\/wp-content\/uploads\/2024\/01\/shoes-1480663_1920-1024×1000.jpg” title_text=”shoes-1480663_1920″ disabled_on=”on|on|on” admin_label=”Bild Schuhe im Kreis” _builder_version=”4.24.0″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ padding_mobile=”off” make_equal=”on” column_padding_mobile=”on” _builder_version=”4.24.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Diversity Mediation ist kultursensibel” module_id=”ausbildung” _builder_version=”4.24.3″ header_2_text_color=”#036E9F” header_2_font_size=”24px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”left” custom_margin=”||0px||false|false” use_border_color=”off” saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

    Diversity mediation is culturally sensitive<\/h2>\n

    Diversity mediation takes all these aspects seriously. It is culturally sensitive. It recognizes the stress of the conflict and values the conflict partners’ ability to resolve disputes. It respects diversity as normality and clich\u00e9s as the first point of reference in a conflict: <\/p>\n

      \n
    1. DiversityMediation aligns the framework and process of mediation to reduce complexity where appropriate.<\/li>\n
    2. This opens up spaces in which people see and encounter each other as individuals.<\/li>\n<\/ol>\n

      This enables the joint and strategic development of solutions.
      \n[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.24.0″ background_color=”#f4f4f4″ background_image=”https:\/\/www.intaqt.de\/wp-content\/uploads\/2024\/01\/entnografiadigital.jpg” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.intaqt.de\/wp-content\/uploads\/2024\/01\/entnografiadigital.jpg” title_text=”Diversity People Digital Communication Technology Concept” disabled_on=”on|on|on” admin_label=”Bild Menschen K\u00f6pfe” _builder_version=”4.24.0″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ padding_mobile=”off” make_equal=”on” column_padding_mobile=”on” _builder_version=”4.24.0″ background_color=”RGBA(255,255,255,0)” background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Aus der Praxis” module_id=”ausbildung” _builder_version=”4.24.0″ header_2_text_color=”#036E9F” header_2_font_size=”24px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”left” custom_margin=”||0px||false|false” use_border_color=”off” saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

      Diversity mediation in practice<\/h2>\n

      Mr. Meyer and Ms. Maier are arguing. My superiors call me into a situation in which a whole package of accusations and assumptions are already flying back and forth: <\/p>\n