Conflict Management.

An introduction to conflict management
(one module with 16 hours, possibly 3 hours of self-study)
This compact training course is of interest to anyone who would like to gain an initial insight into mediation. The introduction is also the starting point for training to become a certified diversity mediator with us.

The workshop provides an overview of the phases and principles as well as the legal framework of mediation. It invites reflection on the role of the mediator, on the significance of human diversity for conflicts and on the levels and forms of an appreciative attitude, and explores the opportunities and limits of appreciative diversity mediation.
Short exercises help participants to apply what they have heard to their own work or concerns.

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